Shipping Policy

We're a Perth-based supplier and we know you want your grooming supplies fast. Here's everything you need to know about how and when your order will reach you.

Order processing and dispatch

Orders are generally dispatched the same day or the next business day. Orders placed before 12:00pm (noon) AWST on a business day are usually packed and dispatched that same day. Orders placed after this cut-off, or on weekends and public holidays, are dispatched on the next business day.

Once your order is on its way, we'll email you a confirmation with tracking details so you can follow it to your door.

Delivery times

Delivery timeframes below are estimates provided by our carriers and begin from the date of dispatch, not the date the order is placed.

• Perth metro: usually overnight (1 to 2 business days).
• Regional WA and interstate (including the eastern states): up to 10 business days.

These are guides only. Delivery to remote areas, or during busy periods such as sales and holidays, may take a little longer. While we dispatch quickly and choose reliable carriers, transit times are ultimately in the carrier's hands and are not guaranteed.

Shipping rates

Shipping is free on orders over $300 (exclusions apply). Some bulky, oversized or heavy items may be excluded from free shipping or attract a freight surcharge due to their size or weight. Where this applies, it will be shown at checkout before you pay.

For orders under $300:

• Perth metro: a flat $10 shipping fee.
• Regional WA and interstate: shipping is calculated at checkout based on your delivery address.

Your shipping cost is always shown at checkout before you pay.

A few things to note when choosing your shipping option:

• PO Boxes and parcel lockers: for orders under $300 being sent to a PO Box or parcel locker, please select Australia Post at checkout, as our couriers cannot deliver to these addresses.
• The $10 flat rate is for Perth metro only: if you are in regional WA (outside the Perth metro area) and select the $10 Perth metro option, we'll contact you to arrange the additional postage. Your order will be dispatched once this has been paid.

Local pickup

Prefer to collect in person? You can pick up your order free of charge from any of our three K9 Playtime locations:

• Jandakot
• Byford
• O'Connor

Choose local pickup at checkout and select your preferred location. We'll email you as soon as your order is packed and ready to collect, so please wait for that confirmation before coming in. Our same-day and next-business-day processing times still apply.

Tracking your order

When your order is dispatched you'll receive an email with a tracking number and a link to follow your parcel's progress. If you haven't received tracking details within one business day of ordering, please check your junk or spam folder, then get in touch and we'll help.

Delivery addresses

Please double-check your delivery address at checkout. We're not able to redirect a parcel once it has been dispatched, and orders returned to us due to an incorrect or incomplete address may incur a re-delivery fee. If you spot a mistake, contact us as soon as possible and we'll do our best to correct it before dispatch.

Missing, delayed or damaged parcels

If your order hasn't arrived within the estimated timeframe, or arrives damaged, please contact us and we'll work with you and the carrier to sort it out. Holding on to any packaging and taking a quick photo of any damage helps us resolve things quickly.

Questions

If you have any questions about your delivery or need a hand with an order, please reach out and our team will be happy to help.